Returns & Refunds

Our policy

If something is not right, we want to fix it. Returns are accepted within 7 days of receiving your order, provided the item is unused, unworn, in its original packaging, and in the same condition you received it.

How to start a return

1. Contact us before sending anything back — WhatsApp +961 81 885 400 or email bahiarifai86@gmail.com.
2. Tell us your order details and what the problem is. A photo helps.
3. We will confirm the return and arrange collection or drop-off.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, we cover the return entirely and send a replacement or full refund. Please report it within 48 hours of delivery.

What we cannot accept

• Items damaged due to misuse
• Items that have been used, worn, washed or assembled
• Items returned without their original packaging
• Items on sale or marked as final sale
• Personal care and beauty items once opened, for hygiene reasons

Refunds

Once your return is received and inspected, we will notify you. Approved refunds are processed within 5–7 business days. Because orders are paid in cash on delivery, refunds are returned in cash or as store credit — whichever you prefer.

Delivery fees

The $4 delivery fee is non-refundable unless the return is due to our error.